spectrum

March 15, 2017

4 Comments

They were entirely reasonable

A few months ago, after Time Warner Cable (through some arcane rite) became Spectrum, I noticed the amount on my credit card statement was $74.99. That number didn’t seem right, so I looked at the paper bill. I don’t know why they send a paper bill, but it has come in handy. The month before it was $59.99. That amount still seemed high to me, but it’s more or less in line with what people pay for internet.

I called them up. I was all ready to give them a piece of my mind and threaten to go to some other company. Luckily, we happen to have another company that I can switch to. Pretty soon we will have two other companies, but they started in the south and are working their way north instead of starting at my house and working their way outward from here as I suggested.

When they asked why I called, I said that, “My bill is too high.” The guy I talked to, who happened to be out of Lincoln, said that he would take a look. A bit later he said that he could see that I used to be paying $59.99 per month and he would see what he could do. A little bit after that he got back on the line and said that he could lower the rate back to $59.99 and double our internet speed. I said that that would be fine.

Fast forward to yesterday. I notice a Spectrum bill in the mail (as well as yet another offer to bundle things together); I think they spend half of the money I send them on mailing things back to me. Just to keep them honest, I open the bill. They have raised my rate from $59.99 to $64.99. I’m a little bit miffed, but I know what to do.

I called and said, “My bill is too high.” The nice lady on the other end said that she would see what she could do. A minute later she came back on the line and said that she had lowered my rate to $44.99 and, without me saying anything, said that she had made sure that it would be at least a year before that rate could be raised. I thanked her and wished her a good day.

I don’t know if I’m an isolated case, or if they just raise prices every so often to see if people notice. If you notice, they make it a better deal than before. If you don’t notice, you keep paying more. Seems like a reasonable way to run a company –as long as you can sleep at night.

About Lloyd

Lloyd Sommerer is a middle/high school teacher who likes to build websites, read books, grow beards, make fun of Lauren’s prototypes and eat the sauce of the picante.

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4 Responses to “They were entirely reasonable”

  1. Brad Said on:

    I’m sure I’m one of the chumps who pays more than necessary for not just my internet, but for everything. Ugh. I have often wished for a personal assistant who would take care of stuff like that for me. They would probably pay for themselves with their first phone call to my internet provider.

    Reply

  2. Beth Said on:

    I had nearly the same experience with Spectrum. Only just one phone call. Saving $35 a month (we bundle, not just internet). Nice.
    I think it matters if you call the Lincoln office, or the lady in the Philippines. Lincoln helps more.

    Reply

  3. Mom Said on:

    You must be special Lauren. Lloyd says he can get it lowered but they keep coming back with a higher rate. Good for you.

    Reply

    • Lauren Said on:

      I’d love to take the credit for this one, but that was all your son. You certainly raised a good one! Thanks! 🙂

      Reply

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March 15, 2017

4 Comments

They were entirely reasonable

spectrum

A few months ago, after Time Warner Cable (through some arcane rite) became Spectrum, I noticed the amount on my credit card statement was $74.99. That number didn’t seem right, so I looked at the paper bill. I don’t know why they send a paper bill, but it has come in handy. The month before […]

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March 14, 2017

1 Comment

Ralph vs. the Kleenex Box

Ralph yells and insists that Lloyd scratches him before he gets into bed. Lately he has also been trying to jam his body into a Kleenex box during the scratching session because – as cat logic dictates – when your head is in the box, you are ‘all the way in’. One evening he managed […]

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March 14, 2017

2 Comments

Spa Day

One of my preschoolers went to some spa-themed birthday party. She was gushing about it at lunch, how they got their nails painted and a backrub and gooey stuff on their faces. But the best part? “They put pickles on our eyes! And when we were done? We ate them.”

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March 12, 2017

2 Comments

Er, maybe I did TOO good of a job.

IMG_5377

We had dinner with the Other Sommerers Sunday night. They made some delicious food, then I helped put some window film on the doors to their den to obscure the view. If you are viewing this on a desktop computer, your view might be plenty skewed, i.e.: sideways. It was very fun. I was as […]

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March 11, 2017

1 Comment

A bad, noisy dream

I fell asleep on the sofa Saturday afternoon while watching t.v. Lloyd took the remote and started up some dumb action movie. I had no idea, since I was so conked out. My tiny house is so nice. Lloyd has fallen asleep on the sofa and I am rearranging the tiny kitchen because it’s not […]

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March 11, 2017

2 Comments

Happy Birthday, Deborah!

That’s the best news of the weekend. 🙂

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