Earlier this week I looked around on the internet for some summer shoes. I found these cute things on Zappos.com, and they’re perfect for work. (We ask the preschoolers to wear shoes with a strap around the heel so they don’t wipe out while running around outside. If I wear flip-flops, I have to answer “Why do you get to wear those?” a hundred times a day.)
I ordered the shoes, and they came shockingly fast! Then I did some price-checking on the internet. Yes, I’m aware that I did this all out of order. My heart sank when I found the same shoes for less at Shoebuy.com. I am definitely going to send these back, but I tried a little something first. Here’s my e-mail to Shoebuy, and Rose’s reply:
Dear Shoebuy,
I don’t know what I was thinking, but I ordered a pair of Skechers
Honeymooner shoes (size 8.5) from Zappos.com last week for $56.
Foolishly, I did some price-checking after they arrived, and realize
that you sell the same shoe for $21.05 less.I could send my shoes back to Zappos and order a new pair from you
-Zappos has free shipping both ways, as do you – but these shoes are
already here, and have done their fair share of traveling already.
Could we cut out some of the carbon footprints? Could I just have you
send a pair of shoes over to Zappos for me?I realize that this sounds crazy, but it really makes a whole lot of
sense. I pay you for shoes, you send them to Zappos. Zappos credits my
account. No fuss, no muss. I’ll supply you with the account numbers if
this is a go.Tongue-in-cheekly yours,
Lauren Sommerer
a future loyal Shoebuy customer.
Rose’s reply is kind, but not too funny.
Thank you for shopping with us. Unfortunately, we will not be able to
honor your request. To receive the Women’s Skechers Bikers Honeymooner
for the lower price, you will need to purchase at Shoebuy.com and return
the order purchased at Zappos should you chose to do so.Again, thank you for choosing Shoebuy.com.
—
Sincerely,
Rose
Shoebuy.com
Customer Service
*sigh* Thanks anyway, Rose.