I was tracking the monitor and the accessories packages as they traveled through the UPS systems, so I knew when the packages arrived. I could also have told because John Harlan (johnslcdrepair, johnhis11_computers, xhd3000repairman43560 and computerguru43560 on eBay) immediately opened a dispute with PayPal:
I received the screen today and I am really sorry to report that it appears as though the box that the screen was shipped in was either crushed or dropped from a significant height during transportation to me from you. The side of the box was all smashed in and it looked like someone tried to repair the box with tape. Sadly the LCD was cracked during transit there for drastically reducing the value of this unit to me. Normally I would send the unit back and ask for a full refund however there are some parts that I can still use such as the Power supply speaker and motherboard from inside the unit as these all appear to be in usable condition still.I have kept the box and all the packaging material that the screen was shipped in and am happy to take photographs for you so you can present it as evidence in a claim with UPS for damage while in transit.
Unfortunately my only recourse to recoup the money that I spent in this unit is to file this claim here on PayPal since UPS does not let anyone but the original shipper file a claim for damaged packages and this case that is you. I will be satisfied with a refund of $225 as I feel that this is a fair request since the screen is no longer usable.Im sorry about this and I will be happy to offer you any assistance I can to help you provide evidence in a claim against UPS for damaging the item.
Now, at this point, I do not know whether John is telling the truth or not. It seems to me that if he is on the up-and-up that he would contact me before opening a dispute at PayPal. I’m also pretty sure that you could have gone at our packaging with a baseball bat and not damaged the screen.
Apart from that is the amount that he thought would be a fair refund. He wants to pay $125.00 for a power supply that sells for between $140 and $200 on eBay (those are the prices of the last two that sold, not the asking price), a speaker-bar that sells for around $80 and still have the rest of the monitor to use in his repair business. I guess I just don’t trust him. This was my reply on the PayPal dispute page:
I would be glad to refund your entire purchase price upon receiving the items from you within 7 days of delivery as per our purchase agreement, but am open to other arrangements. Please send detailed photos to firstname.lastname@example.org
That might seem like a pretty terse reply, but I used up every one of the characters that PayPal let me type into their little text box. If he was legit, he could either send me photos of the damage or send everything back for a full refund. He didn’t do either. In fact, he didn’t do anything. Weeks went by and we got closer and closer to PayPal’s claim resolution date.
Curiouser and Curiouser.
Read on to discover what becomes of our heroes.