Lauren

Well, if you took all the time to read those old posts, here is the payoff:

Citibank re-opened the dispute, contacted the merchant, and we got our money back! Huzzah! Hooray! I even wrote a thank- you note to the dispute people thanking them for doing a thankless job.

Now, I don’t know if it was because of the Google doc or if the merchant agreed that they were in the wrong or if Citibank was just tired of hearing from me, but at least I said my piece.

Oh, I forgot something that you might have seen if you read the Google doc: The information and screenshots that the merchant provided about their terms and conditions and return policy? They were from a different website. Thepremiumleather.com instead of leatherings.com. Good grief.

So, the moral of this story is: Don’t let Lloyd buy anything off the internet unless it’s from Amazon.

Also, I would really like to get this jacket back to the manufacturer, I just don’t want it to cost $300. Anyone headed to Pakistan?

(Note: I started to write this whole explanation out, but then I realized that most of the information is in the Google doc link that is in the letter. I think you can read it, but you don’t have to.)

When I found out Citibank’s verdict, first I was sad. They said that they’d send us a letter with the information the seller provided, and when that came through, I was LIVID. The seller said many, many untrue things! (I’ll share some of those tomorrow.)

I wrote a letter to the dispute center at Citibank. I told them….. well, I’ll just copy what I told them……

To Whom it May Concern,

I am writing to express my concern and confusion over your decision regarding case ********. My husband purchased a leather coat that was not what was advertised on Leatherings.com’s website.I provided a Google document link with the timeline of the process, including the multiple times we contacted Leatherings. The information they replied with was not truthful. From their response to you

“The item in question is the same product described on our website and/or not eligible for return/ refund. The customer accepted the merchandise and no complaints were recorded when the merchandise was delivered which makes the dispute invalid. In addition, the customer did not make any reasonable, good faith efforts to resolve the dispute with us directly prior to raising a chargeback. The customer never reached out to our support team for any issues or to request a refund.”

I provided a Google document link with the timeline of the process, including the multiple times we contacted Leatherings. The information they replied with was not truthful. 

I am providing the link to the Google document again:

https://docs.google.com/document/d/1IF8vdO0A2c441hugQ-SyFWoX4psQygdBzxc7RhZOOxQ/edit?usp=sharing

Again from Leatherings’ response to you: 

“An official online receipt was created and sent to the customer’s email address and available online at any time making sure that the customer is fully aware of the items they purchased as well as the charges in the account.”

There is NO record of that email in my husband’s email account. We searched for the receipt immediately after receiving the jacket, and again after receiving your verdict. We also did not receive any confirmation number, as their website states they will send. (I can’t copy that from their letter to you because it’s a photo.)

My concern is that when Leatherings provided their response, that was it. We could not respond and show you – again – that they are not telling the truth.

For me, it is not about the money, it’s about the lack of honesty on their part. I am a teacher and have a strong sense of justice and feel that people should do the right thing. This company has not done the right thing. I ask you to read through the Google doc again and just know that they were contacted multiple times, their company information on their website is a dead end, and that they are not reputable. 

I would really appreciate it if someone would write back to me. I understand I am of no real concern to anyone there, but I just want someone to know how I feel.

Tiredly,

Lauren Sommerer

(I’ll tell you the rest next time.)

The coat story:resolved!  ….er…twice.

Where were we? Let’s just sum up:

Lloyd has owned the same leather coat for 30 years and it is in pretty bad shape. A while ago we went to Overland Sheepskin Omaha where he found a very nice leather coat. It was pricey -$400 – so we decided to wait.

In February, he searched online and found THE EXACT SAME COAT for $239. How do we know it was exact? Well, look at these photos! Here is a screenshot from Overland.

Here is the screenshot from Leatherings.com. (Same model, same coat! If you look closely, though, there is one different guy.)

He ordered it, and here’s where the first red flag should have been noticed. Leatherings.com didn’t send a confirmation number.

Time went by and a small package arrived ….. from Pakistan. I asked what it was. “I’m afraid it’s my jacket.” Yep. It was a knockoff, and it was too small. The jacket wasn’t terrible, but it wasn’t the quality of the jacket he had tried on in Omaha, it wasn’t the brand he ordered, and again, it didn’t fit.

We decided to return it and search elsewhere.

Well…. That’s when we discovered that there wasn’t an actual return address on the leatherings.com website, and that Lloyd never got a confirmation number. I sent multiple emails asking for addresses and information. I was first ignored and then given addresses that didn’t make sense. To ship this coat back to the UK or Pakistan would have cost $300. Yikes!

I opened a dispute with Citibank and they said to gather documentation, which I am great at, thank you John Harlan.

(I just want to say at this point that Lloyd was useless. He wanted to just eat the cost and learn the lesson. I wanted to throttle him.)

I put together a big ol’ Google doc with dates, emails, screenshots and the kitchens sink and sent it to Citibank. They contacted the seller and then we waited for them to get back to Citibank. We waited a good loooooong time – nearly a month?

Finally, the seller contacted Citibank! Hooray!

24 hours later, Citibank made their verdict and said I was responsible for the charge.

What?

What the What?

WHAT?!?!?

I was livid. Tune in next time to hear the rest of the story….

Part of the problem of not updating this website very often is that, like Brad, I have relied on it to be an Online Memory Archive. Not having it has proved to be troublesome, like when I got an insurance letter this week about a doctor visit back in March on a Sunday. Sunday? That’s crazy! I was ready to write back to them and say they had me mixed up with someone else, but then I remembered that I had pink eye and went to urgent care in Lincoln…. on a Sunday.

So, here are some things to record:

We went to the lake again. This time I was prepared with everything under the sun to keep Lloyd warm: the behind-the-chair foil reflectors, his sweatshirt and a giant down jacket and tongs to move coals under his chair…… and then we didn’t get there until well after the sun came up and it wasn’t very cold at all. In other news, I bought a collapsible kettle (on clearance) to use with my tiny stove, and I love it oh, so much.

Part of the reason that we were late is that when I was loading the car, the neighborhood orange cat who has been skittish of me was 100% not skittish that morning and would not leave me alone. So many scritches! No photo, but I’m writing it down so you’ll know him later. I’m calling him Little Ralph, but I’m pretty sure he lives a couple of houses down.

The construction in Seward is in full force. North of us they still have Park Avenue torn up and are laying GIGANTIC storm sewer pipes to mitigate any future flooding.

The Highway 15 project is also in full force. I asked for the community (via Facebook)to help my class see what was going on and lots of people sent in photos. I made a little video of them. (Ugh. After uploading I see that I have some random photos from a video I made for parents. Just ignore those.)

As if that weren’t enough, one of the water towers in town is getting replaced. On a walk to see the downtown construction, we saw what looked like a spaceship – and it was the new tower under construction.

There was some terrible weather this week – so many tornadoes and lots of destruction around Lincoln and Omaha. Thankfully, Seward was safe, but pray for those who are dealing with the aftermath.

Ok, I’m unlikely to update daily, but at least this will help me. May is going to be a big of a whirlwind with graduations and Anna’s upcoming wedding. See you later!

I have thought about having a fire by the lake for the longest time, but morning temperatures on the weekends have been below 30 degrees, and I knew Lloyd wouldn’t tolerate that. Well, this Saturday it was supposed to be around 50! Hooray!

I was mostly excited because I bought two new gadgets – a low table and a windscreen for the stove. The table is so that there is one place for all the stuff instead of two or three, and the windscreen so that my little stove has a fighting chance in the wind.

Out in the wild, it worked great!

I especially like the little wings. This table adjusts by a whopping two inches to transform from ‘very low coffee table’ to ‘low coffee table’, but it’s perfect for me.

We had a good time. Well, I had a good time. Lloyd was cold, and I spent most of my time keeping him comfortable. I need to remember gloves and hats and to get him a travel mug that is warm on the outside for his hands. (Or just one of the many handwarmer options I have in this house – charcoal, catalytic, exothermic/endothermic? reaction….) I also need to remember a dedicated coal pan for under the chair – the Bunwarmer pan.

After the fire dies down, it’s ‘Good Citizens Clean Up After Bad Citizens’ time. We bring a trash bag and gather up all the beer bottles and trash left by fishermen and drunkards. This time there was a sizable crop.

In other news, our taxes are 99% finished! Lloyd just has a question for the financial person my my work, and then they’re done. Thanks, Lloyd!

Monday’s eclipse was only supposed to be partial – 84% in Seward – but I was still pretty excited about it. My big reason? Those disco balls! I have one hanging in the classroom window all the time and the afternoon sun makes lovely reflections.

I had prepped the children that it might be cloudy and that we should be prepared for disappointment (all of this was really for myself), but God blessed us with a sunny day! I told them that we would have short nap, then go outside on the porch so we could sit safely in the shade and watch the reflections. As it so happened, I could aim a couple from the playground, through the windows and onto the ceiling:

We were outside for about 40 minutes, and the kids were champs. I had little rugs for us to sit on and a LOT of paper for drawing. It was pretty cool.

Thanks, God.

In other news, we have not yet done our taxes, but 91% of the legwork is done. We just have to get this show on the road.